1 The Client

Bamboo LLC is a startup based in Chicago, IL. Founders have been in gaming café business and wanted to build a digital solution to retain and bring more customer.

2 The Challenge

Gaming cafes are very unique businesses, they are fast paced environment and customers are always looking for rewards and loyalty incentives. This was the problem clearly seen by the founders, they try to use a loyalty/reward program off the shelf. None of the existing platform had the features and functions specific to gaming cafe. Founders wanted to build a loyalty point of sale for gaming cafe that allows business owner the attract customers and reward them for repeat business. Mike and Rocky, founders

3 The Solution

We built a Web App, Mobile App and Backend

Simpalm is one of the best app development company in Chicago, we designed and developed a web application, two mobile apps and a backend server. The web app is used by store owners for managing customers, promotions and loyalty programs. They push promotions to customers via text messages. The mobile apps are found at gaming cafes and other gaming locations. One mobile app is for customers to check in and see their available rewards. The other mobile app is for location attendants and employees to manage customer profiles. The apps work together to create a seamless process and great experience for business owners to send promotions and for customers to enjoy playing.

Tech Stack


iOS

Swift

XCode

PHP

Codeignitor

HTML5

Web App Features

Customer Management

  • Business can create customer profiles with contact information.
  • View the total money spent by customers

Promotion Management

  • Create multiple promotion campaigns
  • Push the promotions to customers by location
  • Track how customers are reacting to promotions.

Analytics

  • See performance analytics of campaigns
  • See reports by locations
  • See which customer like which loyalty/reward.

User and Location Management

  • Manage multiple business and manage them
  • Create multiple users and assign them to business
  • Deactivate business or users

Attendant App Features

Signin

  • User can sync the iPad to a specific location using the Location ID and Password

Home Dashboard

  • Dashboard shows table list of customers that have logged in at the location that day.
  • Access settings to view location information and re-sync to new location.

Customer Profile

  • View details of a customer’s overall status at the location.
  • View a customer’s available rewards, redeem history, and login history at the location.
  • Send requests to the admin to make the customer a VIP, give a discount, remove reward eligibility, or ban the customer.

Reward Management

  • Manage requests by customers to redeem rewards.
  • Notification pops ups with details of the redeem request.
  • Confirm or deny the request for the customer.

Customer App Features

Client Testimonials.

Simpalm has developed a functional product, successfully bringing our ideas to fruition. Their methodical project management allows for constant communication and collaboration. Beyond their technical skills, they offer outstanding customer service — they are accommodating and proactive.

Mike Damaschke
FOUNDER, Bamboo Rewards
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