Mobile and Web App Maintenance and Support Services.
Simpalm provides end-to-end maintenance and support services for mobile and web applications.
Whether you want to upgrade your app with the latest technology to overcome new challenges with application enhancement services or need to improve app security by bug fixing, Simpalm is there to help.
With Simpalm, you get the best mobile app support services to keep your app up to date with market challenges, technology shifts, and changing user needs.
We help several startups, nonprofits, enterprises, and many big brands to improve their app performance and monitor it. We offer dedicated mobile application maintenance and support services to our clients in the USA.
Our Application Maintenance and Support Services.
App Performance
Management
App load time, unexpected crashes, server downtime, and how the app uses resources can impact app performance, making it slower. With a decade of experience in app maintenance, we improve your app performance by conducting various tests and techniques like load test, stress test, data tuning, caching, and code optimization.
App Security
Management
Our team at Simpalm regularly conducts a security audit to identify the security vulnerabilities in your mobile app and backend and mitigate them before it leads to a data breach. We strengthen your app security by utilizing the various encryption techniques such as SSL, TLS, and AES, along with the authentication methods.
App Compliance
Management
Here at Simpalm, we regularly perform the audit to ensure that your app stays compliant with regulations such as GDPR, HIPAA, CCPA, and PCI-DSS. We also make sure that data collected by the app from a user is stored and processed in compliance with the privacy regulations.
Code Refactoring
& Optimization
With time, the code becomes inefficient or cluttered and affects the performance of the mobile application. Our code refactoring and optimization service focuses on improving the quality, speed, and scalability of the app’s codebase.
Client Training
and Onboarding
To familiarize you with the app’s features and functionality, we provide training sessions that help you get started with the app. Our client onboarding process provides you with the step-by-step guidance, tutorials, and troubleshooting tips. We also educate the administrator and the internal team to manage issues.
Our Process of App Maintenance and Support.
L0This is the very first level of the App support and maintenance. This level is much of a self service where we develop, organize and maintain the guiding materials, knowledge base and basic questions chatbot ; using which users get their basic questions answered. Following bulleted items are covered in this level:
:
Guiding materials for users.- Product and technical information.
- Manuals, FAQs.
- Chatbots.
- Knowledge base with convenient search.
- Continuous maintenance of all guiding materials.
Guiding materials for users.
Types of App: We Offer Application
Maintenance Services .
What Our Client Say About Us.
We appreciated their willingness to take on our project. Responsive and communicative, Simpalm welcomed the nonprofit project despite its limited budget, size, and scope. They collaborated well with in-house teams to develop an easy-to-use product.
Charlotte Perham
Vice President of Communications & Marketing at PHCC
The app reached over 1,000 downloads and received high praise from users due to its reliable performance. Simpalm’s dedication, responsiveness, and professional demeanor while meeting all deadlines made the engagement rewarding.
Asher Epstein
General Manager, VIVA Creative
Simpalm has delivered a high-quality app that's received a lot of excitement from users. Their team was very proactive, organized, and on top of tasks from start to finish, but it would be more ideal if they were locally based.
Reyhana Qreitem
CEO/Founder, MyCollegeConnect
Simpalm successfully delivered a product that has become the core element of business operations. The team features an abundance of relevant experience, making them an ideal vendor. They communicate well and provide timely updates, fostering a smooth engagement.
Ryan Boggs
VP, Financial Services Company
They were able to take a very abstract idea and build it into something tangible. Since its launch, the app has been downloaded by 500 plus times. The company is mostly impressed by how well the team was able to make their vision into robust digital product.
Anne Hiller Snively
Director Of Communications, ASRA
Simpalm delivered an app for a successful launch. Informed by industry expertise, the team guided the project with valuable insight to encourage product improvements. They provided a detailed overview of the process and simplified complex concepts.
John Kauffman
Founder, Real-Time app
Simpalm has developed a functional product, successfully bringing our ideas to fruition. Their methodical project management allows for constant communication and collaboration. Beyond their technical skills, they offer outstanding customer service.
Mike Damaschke
Owner, Bamboo Rewards
Simpalm was able to reproduce our apps for native Android and iOS, which was a breakthrough in many ways. We are extremely happy with the service and deliverables provided by Simpalm. They deliver wonderful mobile applications on tight timelines for very competitive pricing.
Bryan Stafford
President, AudiobooksNow
Our goal was to produce a social engagement app that was usable for iOS and Android. We interviewed a several companies and decided on Simpalm. I’m satisfied with their work. They’ve been a pleasure to work with. We have been working with them for three years.
Madeleine and Randy Mersky
Founder, Taptin App
Why Choose Simpalm for App
Maintenance and Support?
- The Simpalm team always ensures the smooth running of your apps by actively monitoring their performance, identifying the issues which may occur in the earliest stages and quickly resolving them.
- Our skilled team brings 14+ years of experience in application support and maintenance services, ensuring high-quality service for your app’s unique needs
- We offer flexible and scalable maintenance plans, which are tuned to your budget and requirements, besides that we ensure constant performance.
- We understand the importance of keeping the application compliant with industry, security, and data privacy standards. Our experts proactively monitor the ever-evolving laws and regulations and help you keep your application compliant with regulations such as GDPR, CCPA, HIPAA, and others.
- Mobile app security is a top priority for Simpalm because regular app updates, bug fixes, and compatibility checks are done to keep your app safe, reliable, and efficient.
- Besides that, with our dedicated support team, you’ll minimize downtime and enhance user satisfaction by our quick responses and assistance.
- Our support services allow you that enviable peace of mind so you can concentrate on your business growth rather than the performance of your application..
The Simpalm team always ensures the smooth running of your apps by actively monitoring their performance, identifying the issues which may occur in the earliest stages and quickly resolving them.Our Engagement Model.
Fixed budget
If you have a fixed budget and want a particular set of maintenance and support services for your mobile app. Then the fixed budget engagement model is most appropriate for you. Where you will pay a specific amount for a particular set of services for the specific period.
Time & Material
Time and Material model gives a great amount of flexibility and a perfect engagement model for an evolving app. As you are paying only after the completion of services, and only for the time and resources that have been used during the app maintenance services. This is the most suitable model if you are unsure about the amount of service you need.
Dedicated Team
If you require ongoing maintenance and support service on a large scale, a dedicated team model is the option you should opt for, where a dedicated team of developers, support staff, QA, and project manager will work to maintain and support the app.
App Maintenance Services for
a Wide Range of Industries!
Frequently Asked Questions.
L1: Just-in-time help for common issues.
L2: IT technician of profound knowledge, who can solve complex issues through troubleshooting, and understand the problem deeper.
L3: Deep developer-level fixing of bugs and updating of the software with a new idea.
