Mobile and Web App Maintenance and Support Services.
Our App Maintenance and Support Services.
We monitor how your application is performing, from tracking server data to assessing app crashes and analyzing user feedback, as well as conducting security evaluations and App store management & monitoring. We also set a performance alert to detect and solve issues quickly to guarantee that your business operations and customers are minimally affected by downtime.
Sometimes an application has a lot of bugs during pre-release testing. We carry out regular maintenance tasks such as handling the source code, patches, releases, fixing crashes, and ensuring that your app stays bug free and provides complete support for interfaces and standard code.
A successful product will progress steadily and continuously hold the attention of its users. The app needs regular enhancement based on the latest market trends, or else it will be replaced by newer and more innovative products. Simpalm offers best enhancement services for Android, iOS, Cross-platform, and Web apps.
We strive to make your mobile application user-friendly through our app maintenance and support services. From productivity enhancement and feature enhancement to regular functionality updates, we are committed to keeping your app up-to-date. Additionally, our services extend to deploying the app to app stores, providing customer support, and more.
Our Process of App Maintenance and Support.
L0This is the very first level of the App support and maintenance. This level is much of a self service where we develop, organize and maintain the guiding materials, knowledge base and basic questions chatbot ; using which users get their basic questions answered. Following bulleted items are covered in this level:
- Guiding materials for users.
- Product and technical information.
- Manuals, FAQs.
- Knowledge base with convenient search.
- Continuous maintenance of all guiding materials.
L1In L1 our support team deals with incoming tickets; these tickets are mostly commonly faced issues. In most of the situations, the client handles the L1 support.
- Receiving and registering requests submitted via all possible communication means.
- Prioritizing support requests.
- Solving basic user issues in under 15-20 min.
- Providing issue status updates according to an agreed SLA till resolution.
L2In L2 we cope with the more harder and specific issues than L1. This tier usually addresses the issues escalated by L1; in this tier we engage our resources who have a deep and profound knowledge of the Application and codebase. We tackle this level by:
- Administering application environment and user accounts.
- Optimizing software installation.
- Log investigation for issue root cause analysis.
- Resolving even the most serious incidents in less than 8 hours.
L3In L3 we usually try to recreate the issue in a “Staging environment” to get to the root of the problem and make sure it will not reoccur.
- Identifying and fixing complex issues via swift changes to the code and database.
- Root cause issue resolution.
- Rolling out the most comprehensive patches and hot-fixes in less than 24h.
- Prompt correction of customization issues.
- Performing Root cause Analysis(RCA).
Who Do We Work For.
We provide focused cost-effective expertise so a Startup can hit the ground running before hiring an in-house development team.
Simpalm acts as a force multiplier, either augmenting established teams or taking on discrete projects. Simpalm’s organizational maturity meshes well with Established Companies’ processes and procedures.
We have a rich history partnering with NonProfits, bringing technical expertise to the critical missions of NonProfits. Our analysts and managers have expertise explaining technical concepts to non-technical audiences.
Simpalm has expertise in a panoply of technologies. We work with Government customers to choose solutions that meet strict security requirements, cost-effectiveness, and maintainability.
Health and Fitness
Simpalm’s Health and Fitness customers demand cutting-edge design and spare, target apps. Simpalm delivers a super user experience for this competitive market.
The security concerns of Fintech coupled with ease of use requirements demands a company like Simpalm. We have some deep technical chops to handle security and the best UX designers in the market.
Logistics and Transportation
Simpalm understands the server-side architecture that’s required to build the types of heavy computing applications demanded by Logistics and Transportation applications.
What Our Client Say About Us.
The app reached over 1,000 downloads and received high praise from users due to its reliable performance. Simpalm’s dedication, responsiveness, and professional demeanor while meeting all deadlines made the engagement rewarding.
General Manager, VIVA Creative
We appreciated their willingness to take on our project. Responsive and communicative, Simpalm welcomed the nonprofit project despite its limited budget, size, and scope. They collaborated well with in-house teams to develop an easy-to-use product that reaches a broad target a...
Vice President of Communications & Marketing at PHCC
Simpalm has delivered a high-quality app that's received a lot of excitement from users. Their team was very proactive, organized, and on top of tasks from start to finish, but it would be more ideal if they were locally based.
Simpalm successfully delivered a product that has become the core element of business operations. The team features an abundance of relevant experience, making them an ideal vendor. They communicate well and provide timely updates, fostering a smooth engagement.
VP, Financial Services Company
They were able to take a very abstract idea and build it into something tangible. Since its launch, the app has been downloaded by 500 plus times. The company is mostly impressed by how well the team was able to make their vision into robust digital product.
Anne Hiller Snively
Director Of Communications, ASRA
Simpalm delivered an app for a successful launch. Informed by industry expertise, the team guided the project with valuable insight to encourage product improvements. They provided a detailed overview of the process and simplified complex concepts, which ensured a valuable eng...
Founder, Real-Time app
Our goal was to produce a mobile app that was usable for iOS and Android. It is a social engagement app as well as a mobile billboard for certain retail businesses. We did some background research. We wanted an expert team with background in social networking apps. That was i...
Madeleine and Randy Mersky
Founder, Taptin App
Simpalm has developed a functional product, successfully bringing our ideas to fruition. Their methodical project management allows for constant communication and collaboration. Beyond their technical skills, they offer outstanding customer service — they are accommodating and...
Owner, Bamboo Rewards
Simpalm was able to reproduce our apps for native Android and iOS, which was a breakthrough in many ways. It made the apps work more efficiently, and it gave us a codebase, which could be picked up by a different developer easily. They did a phenomenal job of translating ...